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Type Printer in Windows Start Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer, your computer should also be logged into Wifi network) Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer Type Printer in Windows Search box > Click Printers & Scanners > Scroll down and click Print server properties under Related settings > Under Driver tab, look for your printer > Select it and click Remove button at the bottom Type Printer in Windows Search box > Printers & Scanners > Select your printer > Remove device Uninstall and reinstall the Printer / Scanner (Credit to Andre Da Costa, MVP for providing steps)Ĭlick on Windows Key+X > Apps and Features > Scroll down and click Programs and Features > Select your printer > Select Uninstall Any help with this issue would be gratefully appreciated. The scanner was previously connected to a Dell PC on a USB 3 port and also worked perfectly. I have installed the same drivers and software and the scanner works perfectly on a USB 3 port. I have connected this scanner to my HP Pavilion Laptop which is installed with Windows 10 Home. If I remove all software and drivers, reboot and then turn on the scanner, Plug and Play detects it and sets up the device no matter what port it is connected to, but always end up with the same problem of notīeing able to connect to the scanner and actually use it. When connected to a USB 2 port the same message is always displayed ? If I fire up the scanner and camera program, select the scanner, right click, then select properties, I get the error "The scanner isn't available, Make sure the device is turned

If I right click on the device and select 'Trouble shoot' I get a message which states this device is not supported on USB 3, reconnect to USBĢ. I can see the scanner and can right click and select properties and interrogate the device with no problem. The Device Manager shows the device working properly and if I fire up the Control Panel and select Devices and Printers

) and loaded the scanner software / drivers and also updated to the latest version of the drivers.

I have connected my Xerox Documate 152i to a USB 2 port ( have also tried a USB 3 port All the latest windows updates are now installed. I have recently purchased a Dell Optiplex 3050 installed with Windows 10 Pro.